AI-Driven Cost Savings by Business Function

About This Dataset

AI-Driven Cost Savings by Business Function
This chart shows the share of companies that reported cost reductions attributable to AI use across different business functions as of 2024.
Analysis

Service operations leads in AI-driven cost savings, with 49% of companies reporting reductions - a logical outcome given AI's ability to automate repetitive customer service and support tasks. Supply chain and inventory (43%) and software engineering (41%) follow, reflecting the efficiency gains from AI-assisted logistics optimization and code generation. These figures suggest that AI's cost impact is most pronounced in functions with high transaction volumes and repetitive workflows. While the majority of savings are reportedly under 5%, even marginal gains at scale represent significant value for large organizations, and adoption momentum suggests these figures are likely to increase as AI tooling matures.

Source:  McKinsey & Company

Key Findings

🏆
Service Operations leads in Share of Companies Reporting Cost Decrease (%) with 49 in 2024.
📊
Average Share of Companies Reporting Cost Decrease (%) in 2024: 44.33  ·  median: 43.
↔️
Gap in 2024: Service Operations is 1.2× larger than Software Engineering.

AI-Driven Cost Savings by Business Function

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Data Insights

Numbers, trends & sources behind this chart

Admin
⬡
Data Points
3
3 categories  ·  1 year
↑
Top Value
49
Service Operations
Share of Companies Reporting Cost Decrease (%) · 2024
◈
Metrics
1
Share of Companies Reporting Cost Decrease (%)
◷
Period
2024
Single year snapshot

Methodology & source

Data source
McKinsey & Company
Coverage
3 entities · 2024 · 3 observations
Measure
Share of Companies Reporting Cost Decrease (%)
Last updated
29 June 2026
Compiled by
The ANYSTAT team, from the source above
How the figures are calculated
  • Values are shown as reported by the source. Nothing is rescaled, rebased or converted — the only changes are thousand separators and decimals shown to two places.
  • Entities are ranked highest-first on their value in 2024.

Rankings & Full Data

3 records · Share of Companies Reporting Cost Decrease (%) · ranked by 2024

✓ 3 sourced
# Category 2024 Source
🥇 Service Operations 49
🥈 Supply Chain and Inventory 43
🥉 Software Engineering 41

Data Sources & References

All external sources cited in this dataset

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